Maryann Akinyera

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About

I'm driven by an insatiable desire to analyse data and find solutions to problems. Over the years, I have developed a strong understanding of business analysis principles and processes.

A High-performing business analyst with over 3+ years’ experience and proven success in using a keen understanding of organizational goals and business requirements to envision optimal solutions to complex business challenges. Excellent communicator recognized for liaising effectively between various stakeholders to accurately identify user needs and translate them into well-defined, top-line technical solutions.

I have improved my solution-finding, conflict-resolution, and communication abilities over the duration of my career. I take pleasure in my ability to use client input to effectively analyse it and boost customer loyalty and satisfaction. I am also skilled at using analytics and data to find trends and patterns that can help guide business decisions.

  • Website: ofomn.github.io
  • City: Halifax, Nova Scotia
  • Degree: MBA & BIA
  • Email: aishaakinyera@gmail.com

Skills

With a focus on driving corporate success through client satisfaction. I possess a range of valuable skills as an analyst. My strong analytical abilities allow me to effectively navigate complex data sets and identify customer needs. My excellent interpersonal abilities permit me to effectively share my results with stakeholders. Over the years, I have honed my expertise in data cleansing and manipulation, which I leverage to create dynamic dashboards and visual reports.

Communication100%
Collaboration 90%
Empathy 85%
Time management 85%
Positive Attitude 95%
SQL 80%
Data visualization 95%
CRM software 80%
Product Knowledge 80%
Project Management 80%

Resume

Sumary

Maryann Akinyera

To land an exciting opportunity as a Business Intelligence Analyst at a vibrant, fast-paced corporate where I can apply my strong analytical abilities and soft skills to contribute to customer retention and achieve business success.

  • Halifax, Nova Scotia
  • aishaakinyera@gmail.com

Education

Graduate Certificate in Business Intelligence and Analytics

2022 - 2023

Nova Scotia Community College, Halifax, Canada.

Master of Business Administration

2016 - 2017

Obafemi Awolowo University, Ile-Ife, Osun State, Nigeria

Professional Experience

Customer Service Associate

2023 - Present

Nova Scotia Power, Halifax, NS, Canada

  • Providing 1st and 2nd level Customer Support and incidence resolutions.
  • Prepare knowledge-based documents such as summaries and responses to frequently asked questions from Customers and Clients.
  • Relations & Support for other business units in relation to Customers experience activities.
  • Adapt well to change and enjoy a fast-paced environment.

Business Analyst (Customer Success)

2019 - 2022

Ikeja Electric, Ikeja, Lagos, Nigeria

  • Providing technical system user support, troubleshooting with critical issues resolution.
  • Gathered business requirements from business users and designed test scripts as per business requirements documents (BRD).
  • Implementing system changes and monitoring impacts.
  • View My Resume

Portfolio

I'll be exhibiting some of my most significant accomplishments and initiatives. Along with sharing some of the methods and tools I utilise to analyse data about customers, I additionally plan on sharing how I approach problem-solving.

  • All
  • visualization
  • Machine Learning

Contact

We are better together. Feel free to reach out to me for collaborations and further inquiries.

Location:

Halifax, Nova Scotia

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