About
I'm driven by an insatiable desire to analyse data and find solutions to problems. Over the years, I have developed a strong understanding of business analysis principles and processes.
A High-performing business analyst with over 3+ years’ experience and proven success in using a keen understanding of organizational goals and business requirements to envision optimal solutions to complex business challenges. Excellent communicator recognized for liaising effectively between various stakeholders to accurately identify user needs and translate them into well-defined, top-line technical solutions.
I have improved my solution-finding, conflict-resolution, and communication abilities over the duration of my career. I take pleasure in my ability to use client input to effectively analyse it and boost customer loyalty and satisfaction. I am also skilled at using analytics and data to find trends and patterns that can help guide business decisions.
- Website: ofomn.github.io
- City: Halifax, Nova Scotia
- Degree: MBA & BIA
- Email: aishaakinyera@gmail.com
Skills
With a focus on driving corporate success through client satisfaction. I possess a range of valuable skills as an analyst. My strong analytical abilities allow me to effectively navigate complex data sets and identify customer needs. My excellent interpersonal abilities permit me to effectively share my results with stakeholders. Over the years, I have honed my expertise in data cleansing and manipulation, which I leverage to create dynamic dashboards and visual reports.
Resume
Sumary
Maryann Akinyera
To land an exciting opportunity as a Business Intelligence Analyst at a vibrant, fast-paced corporate where I can apply my strong analytical abilities and soft skills to contribute to customer retention and achieve business success.
- Halifax, Nova Scotia
- aishaakinyera@gmail.com
Education
Graduate Certificate in Business Intelligence and Analytics
2022 - 2023
Nova Scotia Community College, Halifax, Canada.
Master of Business Administration
2016 - 2017
Obafemi Awolowo University, Ile-Ife, Osun State, Nigeria
Professional Experience
Customer Service Associate
2023 - Present
Nova Scotia Power, Halifax, NS, Canada
- Providing 1st and 2nd level Customer Support and incidence resolutions.
- Prepare knowledge-based documents such as summaries and responses to frequently asked questions from Customers and Clients.
- Relations & Support for other business units in relation to Customers experience activities.
- Adapt well to change and enjoy a fast-paced environment.
Business Analyst (Customer Success)
2019 - 2022
Ikeja Electric, Ikeja, Lagos, Nigeria
- Providing technical system user support, troubleshooting with critical issues resolution.
- Gathered business requirements from business users and designed test scripts as per business requirements documents (BRD).
- Implementing system changes and monitoring impacts. View My Resume
Contact
We are better together. Feel free to reach out to me for collaborations and further inquiries.
Location:
Halifax, Nova Scotia
Email:
aishaakinyera@gmail.com